At Runwynd (www.runwynd.com) we are committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed logistics agencies only. If there is no logistics service available in your area, we will ship your items via India Post.
Why have I not received my product yet?
Mostly, all the orders are shipped from our end as
per the promised shipment date; however, there may be some unforeseen
circumstances, which may affect the shipment or the delivery estimates. In this
case, we’ll send an e-mail, intimating you about the issue and the revised
You can also see the order status by clicking on “My Account” at the top right corner of the page.
What is the difference between shipping time and delivery time?
Shipping refers to the time taken to obtain the item(s), packing and dispatching. You will find a shipping timeline on the products displayed on our site (E.g. Ships within 3-5 days). This refers to the number of working days it will take to dispatch the product from our end.
The delivery may take few more days depending on the address and the courier company used.
The shipping and delivery time excludes public holidays and Sundays falling during the estimated shipping and delivery dates.
How long does it take for an order to arrive?
Orders are dispatched within 3 to 5 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 8 working days except for North East regions where delivery may be a little longer. For North East region the delivery could take 10-15 days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
How do we pack items?
All items are carefully packaged to avoid any form of damage. We ensure the packaging is waterproof with plastic wrap; and fragiles (i.e. electronic) items are safely secured with bubble wrap.
What if I the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before you take delivery, please refuse to accept the package and return the package to the delivery person. Further you may please call our customer care at +91 99440 81693 or email us at firstname.lastname@example.org mentioning your Order ID. We will ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.