Payment & Returns

How do I pay for my purchase at Runwynd?

Runwynd offers payment through the following modes through reputed payment gateway:

  • Credit card (Visa/ Master/ Amex)
  • Debit card (All leading bank debit cards)
  • Net Banking (For all leading banks)

What is COD? Is COD available on all products on site?

  • COD is not available currently on our site

Is it safe to share my credit card/debit card details while making purchases on runwynd.com?

We take the security of your sensitive details very seriously. When it comes to securing sensitive information such as credit/debit card details, we leave no stone unturned.

All transactions are processed through secure and trusted payment gateways managed by leading banks. The transaction is processed using SSL data encryption (secure encrypted connection), which protects the information from being misused.

Banks now also use the 3D Secure password service for online transactions which provides an additional layer of security through identity verification.

Is EMI applicable on all products?

We don’t provide EMI option for purchasing products at this point of time.

How do I cancel my order?

Contact us at +91 9944081693 or send us an email at runwynd@gmail.com

What is our Cancellation & Refund policy?

Our focus is complete customer satisfaction. In the event, if you are not happy with the product received,  we will refund back the money. Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 3-5 days after we receive and process your return.

In case of dissatisfaction from our services, customers have the liberty to cancel their order and request a refund from us. Our Policy for the cancellation and refund will be as follows:

CANCELLATION BEFORE SHIPMENT:

Order once placed can only be cancelled within 24 hours from the placing the order, you can write to our customer support team on runwynd@gmail.com or call us on +919944081693 In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.

EXCHANGE POLICY We only exchange goods if they are defective, damaged or lost in transit. In circumstances where you consider that a product is defective, you should promptly contact us on runwynd@gmail.com or call us on +919944081693 with details of the product and the defect. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

RETURN & REFUND POLICY

At Runwynd, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Full Refunds Possible If:

you received a defective item; the ordered item(s) is past its expiry date.

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

During peak seasons please allow up to 15-18 business days for your return to process.

How to Request a Refund?

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, contact us on runwynd@gmail.com or call us on +919944081693